Zoom Phone Service Now Available in India

Hyderabad: Zoom Video Communications, Inc on Thursday announced the launch of its industry-leading Zoom Phone in India, commencing with the availability of Zoom Phone service with native India phone numbers in the Maharashtra Telecom Circle (Pune). Zoom Phone brings multinational corporations (MNCs) with a domestic presence and homegrown companies unrivaled simplicity and modern functionality to their distributed hybrid workforce, as well as global native coverage in 50 countries and territories.

The native phone number support will be available starting with the Maharashtra Telecom Circle (Pune), followed by Karnataka (Bangalore), Tamil Nadu (Chennai), Andhra Pradesh (Hyderabad), Mumbai and Delhi telecom circles, covering all the major technology centers in India.

Zoom India received the Unified Licence with Access — All/PAN India and Long Distance licenses from the Department of Telecommunications (DoT), Government of India, in April 2023. Thereafter, Zoom India focused on establishing its dedicated domestic infrastructure for Zoom Phone in India and complying with regulatory requirements. This effort enables Zoom to lead the industry with the launch of the first-of-its-kind licensed cloud private branch exchange (PBX) service bundled with local phone numbers for India.

“Zoom’s cloud PBX service meets the requirements of India’s Unified Telecom license which requires building the dedicated local interconnection infrastructure in accordance with the regulatory requirements. This demonstrates Zoom’s commitment to bringing a trusted service that our customers want,” said Velchamy Sankarlingam, president of product and engineering, Zoom. “Globally, this phone saw continued expansion in the market, amassing five Zoom Phone customers with 100k seats in Q1 FY25, demonstrating our customers’ trust in Zoom for critical employee and customer experience processes. Our latest offering reaffirms the company’s leadership in delivering seamless cloud services on a global scale, enhanced by local investments to help ensure compliance and service excellence in every market, including India.”

With an intuitive and familiar interface, Zoom Phone offers reliable, secure, and flexible voice communication features that seamlessly integrate with Zoom Workplace, the company’s open collaboration platform with Zoom AI Companion. The company provides local telephony services and is available as an add-on to the company’s existing paid customers. With support for inbound and outbound calling through the public switched telephone network (PSTN), enterprise customers can seamlessly replace their existing PBX solution and consolidate their business communication requirements into one platform.

“We are excited to bring this phone to India, first rolling it out in the Maharashtra Telecom Circle (Pune), empowering multinational enterprises and homegrown companies of all sizes to support dynamic workstyles, improve employee engagement, and elevate the customer experience,” said Sameer Raje, general manager and head of India & SAARC region, Zoom. “The launch of the phone marks a significant milestone in the company’s commitment to the Indian market. This achievement represents our dedication to delivering a reliable collaboration platform that powers limitless human connection and solves real business problems for our customers.”

In addition to its comprehensive features, this service is now boosted with AI Companion capabilities to enhance call productivity. Users can request post-call summaries and next steps, allowing them to focus on conversations instead of taking notes. Voicemail prioritisation elevates urgent messages, moving them to the top of the queue, while voicemail task extraction delivers tasks from voicemails, helping users understand the next steps without listening to every message. This phone service integrates with leading business applications, contact centre partners, and hardware providers, offering an all-in-one collaboration platform for MNCs with a domestic presence and businesses of all sizes.

“The availability of this phone service is timely, reflecting the trend of strong demand for Unified Communications as a Service solutions integrated with telephony in India. By offering a single platform with enterprise-class features, Zoom Phone addresses the growing modern collaboration needs of local companies and global businesses with presence in India as they look to unify their employee and customer communication channels with a solid foundation in voice,” said Krishna Baidya, senior industry director, Frost & Sullivan. “In addition to streamlining communications with one platform, this service stands out with its scalability, security, and user-friendly interface.”